General Terms and Conditions of Use (T&C)

Last updated: November 2026

These General Terms and Conditions of Use (hereinafter, the "Terms") govern access to and use of the mobile application "hoozy" (available for iOS and Android operating systems) and the related connected web services (hereinafter, collectively, the "Platform"), owned by Tomer Zvi Mieli, as a sole proprietor, with registered office at Via Pietro Venturi 55, 00149 Rome (RM), Italy, Tax Code MLITRZ96C30Z226B, VAT No. 17421931001 (hereinafter, the "Owner").

For general communications, legal notices, content moderation and requests relating to venue listings, the following dedicated address is available: supporto@hoozy.it.

By downloading, registering for or using the Platform, the user declares that they have read and fully accept these Terms.

1. Purpose of the Service and Free Use

"hoozy" is a digital platform for local exploration and social discovery that allows users to explore restaurants, venues, attractions and experiences on an interactive map ("Eat", "See", "Do", "Experience"), browse suggestions and lists curated by creators and other users, save favourite places and privately store digital documents in the "Wallet" section. Access to and use of the Platform in its current configuration are free of charge for the user and involve no in-app purchases, subscriptions or fees. Should optional paid features be introduced in the future, they will be governed by specific contractual terms submitted to the user for acceptance in advance.

2. Registration, Age Requirements and Account Security

• Use of the interactive features requires the creation of a personal account via email address or integrated authentication systems (e.g. Google Sign-In or Apple ID).
• Access to and registration on the Platform are reserved exclusively for persons who are at least 16 years of age (or the age of majority under the laws of their country of residence). Persons under 16 may not create an account.
• The user undertakes to provide truthful information and is solely responsible for safeguarding their login credentials and for all activity carried out through their profile. The user may permanently delete their account at any time using the dedicated function in the Platform settings or by sending a request to supporto@hoozy.it.

3. Venue Listings, Booking Redirection and the "Wallet" Section

• Informational nature of listings: Information about the venues shown on the map (addresses, categories, descriptions, links) is provided for information purposes only. The Owner does not guarantee that opening hours, menus or actual availability are kept constantly up to date.
• Bookings on third-party platforms: "hoozy" does not act as a commercial intermediary and does not directly handle table bookings or payments. Where a venue listing includes a booking button or link, the user is redirected to external websites, applications or channels managed directly by the merchant or by third-party providers. Any contractual relationship relating to the booking exists solely between the user and the venue or third-party provider, and the Owner expressly disclaims any liability in this respect.
• Use of the "Wallet" section: The "Wallet" feature provides the user with a private, encrypted digital storage space for keeping copies of bookings, tickets or travel documents. The Owner does not check the validity, expiry or authenticity of files uploaded by the user and is not liable if third-party operators do not accept them or if such documents expire. The user must always keep the originals of their travel or booking documents. This is without prejudice to the Owner's responsibility for implementing technical security measures on the cloud infrastructure, within the limits set out in Article 8.

4. User-Generated Content (UGC), Moderation and Review Transparency

• Rules of conduct: Users and creators may publish lists ("Hoozylist"), place suggestions, photos and links. It is strictly prohibited to upload or share content that is:
• defamatory, insulting, obscene, discriminatory or contrary to public order;
• false, misleading or intended to artificially alter the reputation of a business;
• protected by copyright, image rights or other third-party rights without lawful authorisation;
• contains spam, malware or links to malicious sites.
• Reporting and moderation procedure (Regulation (EU) 2022/2065, DSA): The Platform provides in-app tools for reporting unlawful or inappropriate content and blocking abusive users; reports may also be sent by email to supporto@hoozy.it. The Owner reviews reports promptly (normally within 48–72 business hours). Where content breaches these Terms or the law, the Owner will hide or remove it and, in the most serious or repeated cases, suspend or close the account. In the event of removal or suspension, the Owner will send the user concerned a statement of reasons; the user may submit counter-arguments or clarifications within 15 days by writing to supporto@hoozy.it.
• Licence to User Content: The user retains full ownership of the rights in the original content (photos, text, lists) uploaded to the Platform, but grants the Owner a free, non-exclusive, worldwide licence, strictly limited to the technical and promotional purposes of the Platform, to host, reproduce, technically adapt to device formats, display and promote such content within "hoozy" and its official channels. The licence ends automatically when the individual piece of content is removed or when the user deletes their account, subject to the technical time needed to delete it from backups.
• Notice on review verification (Omnibus Directive, Legislative Decree 26/2023): The user is expressly informed that the suggestions, saves and ratings published on the Platform reflect solely the subjective experiences and opinions of users and creators. The Owner does not carry out any prior verification to establish that the author of the content actually purchased goods or used services at the reviewed venue.

5. "Hoozy Points" Reputation System and Invite Codes

• The Platform includes a gamification system called "Hoozy Points", linked to community participation levels (e.g. "Hoozy Creator") and invite codes for bringing in new users.
• Points earned are purely virtual and reputational in nature within the Platform: they have no monetary value, cannot be transferred to third parties and do not entitle the holder to any conversion into cash, discounts, physical prizes or free services. Accordingly, the rules on prize promotions under Presidential Decree (D.P.R.) 430/2001 do not apply.

6. Intellectual Property, Third-Party Trademarks and Removal Procedure (Claim & Takedown)

• Owner's Intellectual Property: The word and figurative mark "hoozy", the software, source code, interface design, graphics and database structure are the exclusive property of the Owner and are protected by national and international copyright and industrial property laws.
• Third-Party Trademarks and Logos (Non-Affiliation Disclaimer): The trade names, signs, trademarks and any logos or distinctive signs of the restaurants and businesses shown on the map belong exclusively to their respective lawful owners. Such signs are used on the Platform solely for descriptive, informational and geographic location purposes pursuant to Art. 21 of the Italian Industrial Property Code (Legislative Decree 30/2005). The presence of a venue or its distinctive sign on the map does not in any way imply any affiliation, sponsorship, partnership or commercial endorsement between the Owner and the business.
• Listing Claim and Notice & Takedown: The lawful owners of businesses listed on the Platform may at any time claim management of their listing or request the update, replacement or immediate removal of their logo, photos or entire listing by writing to supporto@hoozy.it. The Owner undertakes to process and carry out removal requests within 24–48 business hours of receipt.

7. Personal Data Protection (Privacy Policy)

Users' personal data are processed in full compliance with Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003, in the manner, for the purposes and on the legal bases described in the Privacy Policy (Information Notice on the Processing of Personal Data), available in the dedicated section of the Platform and at the web address https://hoozy.app/privacy.

8. Limitation of Liability and Mandatory Consumer Rights

The Platform is provided in its current state (as is). To the extent permitted by law, the Owner is not liable for any temporary service interruptions due to technical maintenance or failures of telecommunications networks or third-party cloud providers, nor for users' reliance on opinions published by other members. In any event, nothing in these Terms excludes or limits the Owner's liability for wilful misconduct or gross negligence, nor does it exclude or limit the mandatory rights granted to users who qualify as Consumers under Legislative Decree 206/2005 (Italian Consumer Code).

9. Changes to the Terms, Governing Law and Jurisdiction

• The Owner reserves the right to update these Terms in the event of legislative or technical developments affecting the Platform, giving users reasonable advance notice via an in-app notice or email.
• These Terms are governed by Italian law.
• Where the user qualifies as a Consumer under Legislative Decree 206/2005, the court of the Consumer's place of residence or domicile shall have exclusive jurisdiction over any dispute relating to the interpretation, performance or validity of these Terms. In all other cases (B2B relationships or relationships with professionals and merchants), the Court of Rome shall have exclusive jurisdiction.